Privacy Policy

Privacy Policy for Doggy Haven

Effective Date: January 2025

1. Information We Collect

When you use our services, we collect the following information:

• Personal Information: Name, email address, phone number
• Dog Information: Dog's name, breed, age, weight, medical and behavioral notes
• Booking Information: Check-in/out dates, special instructions, emergency contacts
• Account Information: Login credentials and account preferences

2. How We Use Your Information

We use your information to:

• Process and manage your bookings
• Provide care for your dog according to your specifications
• Contact you regarding your booking or in case of emergencies
• Send important updates about our services
• Improve our services and customer experience

3. Information Sharing

We do not sell, trade, or share your personal information with third parties except:

• In case of dog emergencies requiring veterinary care
• When required by law or legal process
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure encrypted connections (HTTPS)
• Password protection for user accounts
• Limited access to personal information by staff
• Regular security updates and monitoring

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt-out of non-essential communications
• Request a copy of your data

6. Contact Us

If you have questions about this privacy policy or your data, contact us at:

Email: info.doggyhaven@gmail.com
Phone: +27 83 390 3590

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.